Your Brand’s Greatest Customer Experience Challenges, Solved
Understand Your KPI’s
Leverage the voice of the customer to uncover areas for improvement and increase NPS, customer lifetime value, and retention.
Understand the Full
Capture signals at every point of the digital/online customer journey from surveys and social channels, to observed customer behavior and operational data from your company’s CRM, POS, ERP, and more.
Anticipate Your Customer’s Needs
Create an early warning system that makes sense of key data, detects patterns, and uncovers what really matters to customers to drive actions.
Exceed Customer Expectations
Keep a real-time pulse on customer preferences, track your performance against critical KPIs, and drive continuous innovation.
Featured Client Experiences
Medallia solutions for retail businesses have the tools needed to increase customer loyalty and convert multi-channel shoppers in your industry.
Thanks to the voice of customer data captured by Medallia, we are able to identify and eliminate bottlenecks in our digital customer journeys.
– Dick’s Sporting Goods
The ability to connect our customer experience activity to revenue has been a game changer
We use Medallia’s measurement tools to get a close read on what is driving our consumers, so that we can focus on doing better where it matters most
– The LEGO Group
“ Being a small furniture retailer with one store, I had my finger on everything and knew the business and all its facets. When the two small stores morphed into a bigger organization, the stakes got bigger and overcoming differences of opinions became a larger part of our planning meetings…Back then, decisions and belief ran the company, but with the Medallia Experience Cloud powered by AI, I’m 100% confident that the data I’m running my business by is fact.”
– Customer Experience With Medallia